Ordering Information

Ordering, Shipping, Privacy and Security

We’ve made ordering simple and painless! You’ll find an “add to cart” button for every product we sell. When you go to check out, you can change your order or cancel it altogether. You can add to your cart, view it at any time, change items or quantities, all before going to the Check Out. We accept Visa, Mastercard, Discover, and American Express. If you’d prefer to pay by check or money order, please order by mail. (International orders are by credit card only.) Unfortunately, we are not able to accept returns, so all sales are final.

If you’d like to download our complete catalog, click HERE.
Or if you’d prefer to have a print catalog mailed to you, go HERE to let us know where to send it.

Shipping: Our regular shipping rates are as follows:

1-3 Items via Standard U.S. Mail $3.85 7-10 days delivery
1-3 Items via Priority U.S. Mail $7.00 2-3 days
4-7 Items via Standard U.S. Mail $6.00 7-10 days
4-7 Items via Priority U.S. Mail $9.00 2-3 days
8+ Items via UPS Ground $9.00 2-5 days
International, U.S. Surface Mail *estimate $15.00 variable
International, U.S. Air Mail *estimate $35.00 variable

* For international orders, we charge you only for the exact postage amount required for your order. If you would like to know the shipping cost before we send out your order, please feel free to contact us at banjo[at]nativeground.com, or call 828-299-7031, or use the “comments” space allowed in the on-line order checkout form.

Warranty: All Native Ground products are produced with the highest quality materials and workmanship. Any defective products will be happily replaced. If you encounter a problem with a product or a shipment, please contact us at the numbers or email address below.

Privacy: We respect your privacy and do not give or sell any information about you to any other party.

Security: All online orders are processed through a secure server and credit card processing system.

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